Golden Improves Consumer Experience with New Dealer Locator Features



Old Forge, PA –  Golden Technologies has launched a website update that makes searching for dealers nearby even easier, much faster, and highly targeted creating a more positive experience for consumers.

The enhanced dealer locator – or SHOP NOW – page on the Golden website features a new drop-down menu to target a search by lift chair, mobility, service, or all dealers. The targeted search options allow consumers to narrow the list of dealers who offer specific products or services near them to ensure that they are more efficiently directed to the information most important to them.

“Golden strives for continuous improvement in every way, so the website is a constant work in progress. The new dealer locator features allow us to drive significant traffic to our retailers while improving the consumer experience,” said C.J. Copley, Golden’s Executive Vice President of Sales & Marketing. “Being able to quickly focus on those dealers who are within a certain driving range of a potential customer looking for someone who carries the home medical equipment they need at a time in life when they need it most is key to us boosting retail success,” he added.

Other updated features include an aesthetically pleasing dealer listing layout with pop-up explanations over icons designating product lines carried or Golden’s premier Flagship dealers who offer an enhanced shopping experience. A new icon has been added highlighting dealers who sell Golden’s power lift recliners with patented Twilight cradle technology – the world’s first three-motor power recliner allowing consumers to achieve extreme Zero Gravity and discover new angles for TV watching and lounge positions.

The dealer listing also highlights those who accept CareCredit, a budget-friendly solution to help consumers get medical equipment through special financing options to pay deductibles, copays and other healthcare costs not covered by insurance.


Golden Introduces America’s Only Full-time Luxury Travel Scooter



Golden Technologies announces today that it launched America’s only full-time luxury travel scooter, adding a whole new class of scooters with upgraded features and design in their Buzzaround Series.

“Full-size comfort comes with the convenience of true portability on the Buzzaround LX,” said Rich Golden, CEO of Golden Technologies. “We continually strive to be at the forefront of innovation and design with all of our products. This powerful new scooter ushers in the next level of mobility options across the home health care industry.”

The Buzzaround LX luxury travel scooter is available in 3- and 4-wheel models with standard features that include a stylish captain’s seat, an infinitely adjustable tiller with an easy to use handle at your fingertips, and a USB charging port right under the dashboard. The GB119 3-wheel and GB149 4-wheel model both have a 375 lb. weight capacity, comfort spring full suspension for a smoother ride, and a range of up to 18 miles on two U1 batteries for all day use. The Buzzaround LX disassembles easily and offers ample foot room to enjoy being on the go in comfort and style. Red and blue color shrouds are also a standard feature.

The Buzzaround LX was unveiled at Medtrade in October and was enthusiastically received by retailers for both functionality and design. At the upcoming Medtrade Convention, which will be held in Las Vegas, Nevada, at the Mandalay Bay Convention Center, Golden will feature this truly unique luxury travel scooter that allows individuals to experience maximum comfort with minimal effort while on the move.

Stop by Booth #217 April 17-18, 2019, at Medtrade and be one of the first to try out this brand new revolutionary product!


Golden Introduces New Infinite Position Power Recliner



Golden Technologies announces today that it launched a new power lift recliner, the Golden Siesta featuring a unique motion seat, power headrest, and power lumbar systems that are standard with a contemporary and innovative design.

“The PR445 Siesta includes a 2-way motion seat box utilizing an element of Golden’s extremely popular MaxiComfort Patented Technology that provides ease of movement, gliding through the arms to significantly reduce shear and provide a new level of comfort seating across the home health care industry,” said C.J. Copley, Executive Vice President of Sales & Marketing. “We are excited to introduce this new series of chairs with our offshore manufacturing partners. Made with the same high-quality components and Golden’s incredible technology, combined with our industry-leading lifetime warranty, this chair is sure to be a retail success.”

Standard features also include a USB charging port on a soft-feel hand control. Luxurious fabrics stocked in three colors feature designer contrast stitching to stand out in any décor.

The Siesta chair was unveiled at Medtrade in October and was received with overwhelming enthusiasm for design and fabric by retailers. At the upcoming Medtrade Convention, which will be held in Las Vegas, Nevada, at the Mandalay Bay Convention Center, Golden will feature this truly unique Siesta Series chair that allows individuals to experience maximum comfort in a power lift recliner.

Stop by Booth #217 April 17-18, 2019, at Medtrade and be one of the first to try out this brand new revolutionary product!


Golden Introduces World’s First Three-Position Power Lift Recliner with Twilight Technology



Golden Technologies announces today that its newest power lift recliner, the Orion, is not only the world’s first three-position lift chair featuring the unique Twilight cradle technology, it is already a retail success.

“There is nothing else like our patent-pending Twilight technology and the Orion’s dual-motor system combined with this incredible seating technology allows for a deeper recline to achieve rejuvenating positions no other three-position chair on the market offers,” said Rich Golden, CEO of Golden Technologies. “Customers are looking for the best in comfort seating that provides many options at an affordable price and our retailers want to provide an innovative product that has a vast market appeal. So our expansion of the Twilight line of power lift recliners is a natural progression and fills that need for everyone,” he added.

The PR405 Orion with Twilight technology was unveiled at Medtrade, the home medical equipment industry’s largest trade show, this past October in Atlanta, GA and was received with overwhelming enthusiasm. “We believe that retailers will find exactly what they are looking for in the Orion,” said C.J. Copley, Golden’s Executive Vice President of Sales & Marketing. “Adding Twilight technology to the Orion gives retailers a new dimension of comfort among three-position lift chairs,” he added.

In addition to the Orion’s desirable comfort seating features, it will be stocked in five luxurious fabrics for a modern, updated look. The stocked upgrade options include two Brisa breathable fabrics that feature a new lifetime warranty. Production is ramping up this week first with Bittersweet, the most popular color ordered at Medtrade. Over the coming weeks, other fabrics will be added to the quick ship program.

Consumers are able to achieve new angles for TV watching and lounge positions as well as experience a rejuvenating position to comfort the body and ease the spirit.

The chairs are stylish and are hand-crafted in Old Forge, PA using domestic and imported materials, by a team of skilled craftsmen. “Golden chairs are made by Americans and we are very proud of our history and ability to provide customers with advanced seating options unlike any other manufacturer,” said Golden.


Golden Technologies Introduces Lifetime Warranty on Breathable Fabrics for its Lift Chairs



Golden Technologies is happy to announce the only lifetime warranty offered for breathable fabrics on lift chairs in the industry. The extended warranty is being offered on Golden lift chair products using Brisa® by Ultrafabrics®.

As proud partners in the Home Medical Equipment industry for more than a decade, Golden and Ultrafabrics have worked diligently to create an unbeatable combination of comfort and durability to deliver the most advanced lift chairs available in the world.

“We are excited to partner with Ultrafabrics to offer the only lifetime warranty for all
Brisa breathable fabrics on lift chairs in the industry. We proudly stand behind the quality of our products and so does Ultrafabrics, given the technology used to create Brisa,” said Rich Golden, CEO of Golden Technologies. “This collaboration marks the fusion of true comfort seating and luxurious Brisa fabrics – both built to last. We have every confidence that consumers will enjoy their Golden power lift recliner wrapped in one of the harmonious colors in our Brisa Collection,” he added.

The offer of a lifetime warranty is subject to Golden Technologies’ terms and conditions and warrants the product against original defects in materials or workmanship. The warranty will begin from the date of shipment to the Buyer and last for the life of the furniture.

 


Golden Awarded Contract by Department of Veterans Affairs for Mobility Products



Golden Technologies was recently awarded their third consecutive, five-year contract by the Department of Veterans Affairs (VA) to supply mobility products. Golden proudly provides power scooters across the VA nationwide to enhance the quality of life for Veterans and allow them the freedom of movement and independence they so deserve.

“We are humbled and honored to continue to provide top of the line power mobility equipment to our Veterans,” said Rich Golden, CEO of Golden Technologies. “The Golden Companion GC240 and GC340 power scooters allow them to access medical care and to accomplish necessary tasks in home and community environments that are so important as they gain more independence in their daily life,” he added.

“I am extremely proud and grateful that Golden Technologies has been awarded the Nationwide Scooter Contracts by the VA. For the past 15 years, the continuous effort and determination of the entire Golden team – from our VA Customer Service, VA Technical Service, Production, Research & Development, and Shipping departments have demonstrated our dedication and commitment to the Department of Veterans Affairs and our nation’s Veterans,” said Donna Payer, VA National Account Director. She added, “We are all very proud of our awards and we are excited to continue our strong working relationship with our VA Medical Centers.”

Golden was awarded their first nationwide scooter contract by the VA in 2003 for the categories of Mid-size 3-Wheel and Full-size 3-Wheel Scooters. The Companion GC240 and GC340 power scooters started shipping on April 20. The period of performance for the contract will end in April 2023.


Golden Introduces World’s First Three-motor Power Recliner



Golden Technologies launched a new product in their power lift recliner division, ushering in a new era in comfort seating across the home health care industry. MaxiComfort with Twilight cradle technology is a luxury power recliner capable of providing never before seen or felt levels of comfort, thanks to a patent-pending, three-motor mechanism.

“We care about our customers’ comfort,” said Rich Golden, CEO of Golden Technologies, “so after years of development, we are thrilled to introduce this incredible chair. There is truly nothing else like our three-motor seating technology on the market. It didn’t exist – until now.” “Twilight cradle technology offers our customers a new range of rejuvenating positions to comfort the body and ease the spirit,” he added.

Golden has been an innovation leader in this arena and the PR514 MaxiComfort with Twilight Positioning represents the next generation in their line of quality power lift and recline chair products. Consumers are able to achieve extreme Zero Gravity and discover new angles for TV watching and lounge positions.

The product was unveiled at Medtrade, the home medical equipment industry’s largest trade show, this past March in Las Vegas, NV, and was received by retailers with overwhelming enthusiasm. “Truly the most significant enhancement to lift chairs since we started Mobül. The Twilight technology will further solidify Golden Technologies’ position as the world leader for years to come,” said Wayne Slavitt, Founder & CEO at Mobül: the mobility store in Long Beach, CA.

Retailers are already experiencing extremely positive results by carrying the product. “The PR514 is the best chair we have by far and anyone who has seen it is has been highly impressed. Thank you for the efforts by Golden to develop products that make great margins and blow the competition away in comfort and innovation,” said Jake Theule, Retail Sales Manager at CareLinc Medical in Grand Rapids, MI. “The Twilight chair is a fantastic chair. It is now my favorite. I suspect that it will perform exceedingly high for all of us,” added Debbie Mendelsohn, President at Professional Medical Supply in El Cajon, CA.

The chairs are stylish and are hand-crafted in Old Forge, PA using domestic and imported materials,  by a team of skilled craftsmen. “Golden chairs are made by Americans and we are very proud of our history and ability to provide customers with advanced seating options unlike any other manufacturer,” said Golden.

The product was released exclusively to Golden’s elite Flagship retailers this spring and will be available to all dealers in May.


Golden Technologies Offers Customers Live Web Chat Service



Golden Technologies is pleased to announce the launch of live web chat service to assist retailers and consumers with their questions. Golden is the first in the industry to offer this enhanced level of service and chose Facebook Messenger as their platform because it is familiar to the general public and is user-friendly.

The quality of Golden’s products extends to their service and the representatives who engage customers on the live web chat have stated that they appreciate the “human touch” it adds to the website. Customer Service Representative, Sarah Market said, “The live web chat has been in effect since January and I’ve found that there are all kinds of reasons people use the chat. It is a useful tool for our hearing impaired customers and customers who are constrained by mobility issues, apart from customers who just don’t have time to get into a discussion on the phone. I feel like it puts us within reach of the customer.”

Retailers can quickly find out which products are in stock and get answers to the not so frequently asked questions that may arise on the showroom floor. Golden can also assign technical issues to their in-house lift chair technicians to assist users. Creating more avenues of communication allows Golden to react quickly to service issues and gives the public more access to the manufacturer.

This forum allows the company to retain the entire correspondence, so agents assigned to customer issues can easily and accurately be brought up to speed. Tim Robinson, Golden’s Director of Digital Media added, “Consumers are already accustomed to the convenience of service online, many prefer chat as a channel of communication over using the phone.”

Customers and retailers can chat live with a representative Monday- Friday 8:30 AM to 5:00 PM EST. After business hours, users may still leave a message that will be promptly answered the following business day.

This initiative is part of a continued effort to enrich the Golden customer service experience, and over time, the goal is to roll out the chat platform to all of the company’s customer service, tech service, and sales departments to accommodate higher volumes of chat-related communications.


Golden Technologies Raises Funds for Hurricane Relief Effort



Employees of Golden Technologies held a campaign to raise funds for the American Red Cross resulting in $3,000 toward the hurricane relief effort. Several Golden retailers and sales representatives were directly affected by the recent disasters.

“In good times and in times of crisis, I have always been proud of the actions and generosity of our employees. Our business is helping people find freedom and comfort. Disasters like the hurricanes remind us how very fragile those privileges are and we are happy to be able to help others regain them,” said Rich Golden, CEO. “Thank you to all of our Golden Team members who contributed to the campaign,” he added.

Rich Golden presented the donations to Bill Goldsworthy, executive director of Red Cross of Northeastern Pennsylvania. Employee contributions were matched by Golden.

Pictured left to right: Jackie Durkin, customer service representative; Bill Goldsworthy, American Red Cross of Northeastern Pennsylvania; Rich Golden; and Joe Lyons, customer service representative.

Golden Technologies Introduces Next Generation Power Wheelchair



Golden Technologies has launched a new innovative product in the mobility division. The introduction of this new design and comfort features will help retailers drive cash sales with our profit producing products.

The GP162 Envy is the next generation in the LiteRider series. A large, portable power wheelchair, the Envy offers a larger footplate and stylish redesign on the back with a decorative plastic color shroud. It comes in six colors: Cherry Red and Paradise Blue, along with limited edition vibrant colors including Envy Green, Solar Flare Orange, Sunburst Yellow and Satin Silver. Red models are currently shipping. Blue models and all limited edition color models will ship in early 2018. “In an effort to help retailers grow cash sales we wanted to offer more color options that are bright and inspiring for a personalized look,” said C.J. Copley, Executive Vice President of Sales & Marketing.

The all-new LiteRider Envy power wheelchair is both stylish and durable with a tubular design that is unique to the Golden LiteRider family. The Envy has a larger footplate and an impressive turning radius of 28.5”, and like the other LiteRiders in the series, it disassembles quickly and easily for transport. It features 2-22 amp hour batteries for an operating range of up to 15.5 miles. The heaviest piece is only 37 lbs., making storage convenient in the trunk of any vehicle. When you are looking for a compact power wheelchair that is fun to drive and easy to transport – look no further than the Golden LiteRider Envy!