Golden Awarded Contract by Department of Veterans Affairs for Mobility Products



Golden Technologies was recently awarded their third consecutive, five-year contract by the Department of Veterans Affairs (VA) to supply mobility products. Golden proudly provides power scooters across the VA nationwide to enhance the quality of life for Veterans and allow them the freedom of movement and independence they so deserve.

“We are humbled and honored to continue to provide top of the line power mobility equipment to our Veterans,” said Rich Golden, CEO of Golden Technologies. “The Golden Companion GC240 and GC340 power scooters allow them to access medical care and to accomplish necessary tasks in home and community environments that are so important as they gain more independence in their daily life,” he added.

“I am extremely proud and grateful that Golden Technologies has been awarded the Nationwide Scooter Contracts by the VA. For the past 15 years, the continuous effort and determination of the entire Golden team – from our VA Customer Service, VA Technical Service, Production, Research & Development, and Shipping departments have demonstrated our dedication and commitment to the Department of Veterans Affairs and our nation’s Veterans,” said Donna Payer, VA National Account Director. She added, “We are all very proud of our awards and we are excited to continue our strong working relationship with our VA Medical Centers.”

Golden was awarded their first nationwide scooter contract by the VA in 2003 for the categories of Mid-size 3-Wheel and Full-size 3-Wheel Scooters. The Companion GC240 and GC340 power scooters started shipping on April 20. The period of performance for the contract will end in April 2023.


Golden Introduces World’s First Three-motor Power Recliner



Golden Technologies launched a new product in their power lift recliner division, ushering in a new era in comfort seating across the home health care industry. MaxiComfort with Twilight cradle technology is a luxury power recliner capable of providing never before seen or felt levels of comfort, thanks to a patent-pending, three-motor mechanism.

“We care about our customers’ comfort,” said Rich Golden, CEO of Golden Technologies, “so after years of development, we are thrilled to introduce this incredible chair. There is truly nothing else like our three-motor seating technology on the market. It didn’t exist – until now.” “Twilight cradle technology offers our customers a new range of rejuvenating positions to comfort the body and ease the spirit,” he added.

Golden has been an innovation leader in this arena and the PR514 MaxiComfort with Twilight Positioning represents the next generation in their line of quality power lift and recline chair products. Consumers are able to achieve extreme Zero Gravity and discover new angles for TV watching and lounge positions.

The product was unveiled at Medtrade, the home medical equipment industry’s largest trade show, this past March in Las Vegas, NV, and was received by retailers with overwhelming enthusiasm. “Truly the most significant enhancement to lift chairs since we started Mobül. The Twilight technology will further solidify Golden Technologies’ position as the world leader for years to come,” said Wayne Slavitt, Founder & CEO at Mobül: the mobility store in Long Beach, CA.

Retailers are already experiencing extremely positive results by carrying the product. “The PR514 is the best chair we have by far and anyone who has seen it is has been highly impressed. Thank you for the efforts by Golden to develop products that make great margins and blow the competition away in comfort and innovation,” said Jake Theule, Retail Sales Manager at CareLinc Medical in Grand Rapids, MI. “The Twilight chair is a fantastic chair. It is now my favorite. I suspect that it will perform exceedingly high for all of us,” added Debbie Mendelsohn, President at Professional Medical Supply in El Cajon, CA.

The chairs are stylish and are hand-crafted in Old Forge, Pennsylvania, by a team of skilled craftsmen. “Golden chairs are made by Americans and we are very proud of our history and ability to provide customers with advanced seating options unlike any other manufacturer,” said Golden.

The product was released exclusively to Golden’s elite Flagship retailers this spring and will be available to all dealers in May.


Golden Technologies Offers Customers Live Web Chat Service



Golden Technologies is pleased to announce the launch of live web chat service to assist retailers and consumers with their questions. Golden is the first in the industry to offer this enhanced level of service and chose Facebook Messenger as their platform because it is familiar to the general public and is user-friendly.

The quality of Golden’s products extends to their service and the representatives who engage customers on the live web chat have stated that they appreciate the “human touch” it adds to the website. Customer Service Representative, Sarah Market said, “The live web chat has been in effect since January and I’ve found that there are all kinds of reasons people use the chat. It is a useful tool for our hearing impaired customers and customers who are constrained by mobility issues, apart from customers who just don’t have time to get into a discussion on the phone. I feel like it puts us within reach of the customer.”

Retailers can quickly find out which products are in stock and get answers to the not so frequently asked questions that may arise on the showroom floor. Golden can also assign technical issues to their in-house lift chair technicians to assist users. Creating more avenues of communication allows Golden to react quickly to service issues and gives the public more access to the manufacturer.

This forum allows the company to retain the entire correspondence, so agents assigned to customer issues can easily and accurately be brought up to speed. Tim Robinson, Golden’s Director of Digital Media added, “Consumers are already accustomed to the convenience of service online, many prefer chat as a channel of communication over using the phone.”

Customers and retailers can chat live with a representative Monday- Friday 8:30 AM to 5:00 PM EST. After business hours, users may still leave a message that will be promptly answered the following business day.

This initiative is part of a continued effort to enrich the Golden customer service experience, and over time, the goal is to roll out the chat platform to all of the company’s customer service, tech service, and sales departments to accommodate higher volumes of chat-related communications.


Golden Technologies Raises Funds for Hurricane Relief Effort



Employees of Golden Technologies held a campaign to raise funds for the American Red Cross resulting in $3,000 toward the hurricane relief effort. Several Golden retailers and sales representatives were directly affected by the recent disasters.

“In good times and in times of crisis, I have always been proud of the actions and generosity of our employees. Our business is helping people find freedom and comfort. Disasters like the hurricanes remind us how very fragile those privileges are and we are happy to be able to help others regain them,” said Rich Golden, CEO. “Thank you to all of our Golden Team members who contributed to the campaign,” he added.

Rich Golden presented the donations to Bill Goldsworthy, executive director of Red Cross of Northeastern Pennsylvania. Employee contributions were matched by Golden.

Pictured left to right: Jackie Durkin, customer service representative; Bill Goldsworthy, American Red Cross of Northeastern Pennsylvania; Rich Golden; and Joe Lyons, customer service representative.

Golden Technologies Introduces Next Generation Power Wheelchair



Golden Technologies has launched a new innovative product in the mobility division. The introduction of this new design and comfort features will help retailers drive cash sales with our profit producing products.

The GP162 Envy is the next generation in the LiteRider series. A large, portable power wheelchair, the Envy offers a larger footplate and stylish redesign on the back with a decorative plastic color shroud. It comes in six colors: Cherry Red and Paradise Blue, along with limited edition vibrant colors including Envy Green, Solar Flare Orange, Sunburst Yellow and Satin Silver. Red models are currently shipping. Blue models and all limited edition color models will ship in early 2018. “In an effort to help retailers grow cash sales we wanted to offer more color options that are bright and inspiring for a personalized look,” said C.J. Copley, Executive Vice President of Sales & Marketing.

The all-new LiteRider Envy power wheelchair is both stylish and durable with a tubular design that is unique to the Golden LiteRider family. The Envy has a larger footplate and an impressive turning radius of 28.5”, and like the other LiteRiders in the series, it disassembles quickly and easily for transport. It features 2-22 amp hour batteries for an operating range of up to 15.5 miles. The heaviest piece is only 37 lbs., making storage convenient in the trunk of any vehicle. When you are looking for a compact power wheelchair that is fun to drive and easy to transport – look no further than the Golden LiteRider Envy!


Golden Technologies Introduces New Innovative Products



Golden Technologies has launched new innovative products in the power lift and recline chair division. The introduction of this new technology and comfort features will help retailers drive cash sales with our profit producing products.

The PR404 Imperial lift recliner offers a powered articulating, full-width headrest, power lumbar, a compact 6-button remote, and a pocketed coil seat. The headrest adjusts for personalized comfort. “It’s all about comfort,” said C.J. Copley, Executive Vice President of Sales & Marketing. “It’s another product to help retailers find the perfect fit for customers.” We did a pre-launch exclusive to Flagship dealers with an overwhelming reception. “We wanted a mainstream price with a mainstream look, packed with all the options that we could make available,” added Copley.

The PR632 DayDreamer is a medium-sized power lift recliner offering our exclusive Power Pillow articulating headrest and Cloud seating system, featuring our custom bucket seat. Golden has expanded the Cloud seating system by introducing it in the new DayDreamer. The seat design has been noted as one of our most comfortable seats, utilizing different density foam to create the ultimate recline experience. According to Copley, “Our retailers tell us that no seat is more comfortable than the Cloud seat, therefore we are offering the option in more models.”

The PR713 Pub chair is a medium-sized power lift recliner with a classic look, featuring a two pillow waterfall back, nail head trim on the arms and wings, and cut back arms. It also offers a full chaise pad and pocketed coil seat for added comfort. “It’s an all-new design thanks to feedback from our retailers who wanted a more traditional look with all the modern features and comfort. A new arm design features smaller, hand tacked nails,” said Copley.

Golden is also expanding the High-Performance Fabric line and offering quick ship for the PR401-MLA Cambridge in Bamboo. According to Copley, “There’s a High-Performance Fabric now stocked and standard on the PR401 in an effort to make this material more available. We’re stocking the most popular color of the line on the high selling Cambridge.”

In addition, we are now offering new Easy Living fabric on the PR931 Space Saver line in Anchor, Oxford, Bittersweet and Sandstorm. This fabric has a modern, updated look and tailors extremely well, bringing out the shape and design of our chairs.

 


Golden Technologies Offers New Battery Docking Station for Scooter Line



Golden Technologies is changing the way retailers and consumers charge their scooter batteries to keep mobility at top speed with its innovative battery docking station that will greatly increase the ability to stay on the move.

The new accessory for the Buzzaround EX scooter models (GB118 and GB148) is portable and charges the interlocking U1 batteries. It offers a convenient way of keeping a set of charged batteries on hand, particularly when visiting family or friends, or at a vacation destination.

The battery docking station is a must for any Golden dealer that is renting scooters. It is the solution for always having charged batteries available, which allows for immediate turnaround time on a rental model or replacing dead batteries in the field.

“Active users would welcome this accessory,” said Cy Corgan, vice president of national accounts. “They would always have a charged set of batteries at home, in the office, in a hotel room or kept in a vehicle for when they start running low on a charge and they still have an active day or evening ahead of them.”


Golden Technologies Partners with CareCredit to Offer Consumer Financing



Old Forge, PA – Golden Technologies is pleased to announce a partnership with CareCredit, a leading provider of promotional healthcare financing, in order to offer Golden dealers a new financing solution. This collaboration will enable Golden dealers to help consumers acquire the medical equipment and supplies they need while easing the burden when insurance or reimbursements fall short.

“We are excited about this strategic relationship with CareCredit and how it can best help our retailers. Durable medical equipment retailers often face challenges in helping consumers get an ideal product while working under the constraints of increasing deductibles and rising insurance premiums,” said C.J. Copley, Golden’s executive vice president of sales and marketing. “CareCredit’s financing solution program will help consumers cover the costs for retail-cash purchases at a time in their life when they need it most.”

Consumers will have the option to benefit from a dedicated line of credit to pay for costs not covered by insurance. The impact of that financial pressure when buying a high-value product can be lessened through the use of promotional financing spanning six, 12, or 18 months or even longer. Retailers benefit by receiving payment in just two days.

“For 30 years, CareCredit has been focused on helping patients get the care they want and need by providing financing options,” said Greg Pierce, senior vice president and general manager, CareCredit. “Our agreement with Golden gives their providers a way to help people finance the equipment they need — with convenient, monthly payments — so they can gain a sense of independence, mobility, and belonging.”

CareCredit serves more than 10 million cardholders who have the spending power to get the products and services they need at more than 200,000 enrolled healthcare provider and select health-focused retailers across the country.


Golden Technologies Hosts Annual Family Picnic



Employees of Golden Technologies gathered together at Knoebels Amusement Resort.

Golden Technologies recently hosted their 2nd annual family picnic at Knoebels Amusement Resort. The fun-filled day welcomed employees with their friends and families to enjoy the rides, great food and beautiful weather.

The family picnic had a successful turnout of over 321 people. Everyone enjoyed a catered lunch and ride vouches so family and friends could enjoy the day together.

“We appreciate the hard work from all of our employees. It feels good to be able to provide great event that employees can share with their families and co-workers,” said Rich Golden, CEO.

Founded in 1985, Golden Technologies is a family owned and family operated manufacturer of American Made power lift and recline chairs, power wheelchairs, and mobility scooters. The company is proud to provide jobs for more than 400 Americans, contributing to the strength of the economy.


Rich Golden Wins Entrepreneur of the Year Award from Junior Achievement



June 2, 2017 – Rich Golden, CEO of Golden Technologies, was honored by Junior Achievement of Northeastern Pennsylvania with the Entrepreneur of the Year Award at the annual Business Hall of Fame Dinner & Awards Ceremony.

Rich has been in the business of manufacturing his entire adult life. In 1985, Rich, along with his father and a family friend, saw an opportunity to provide the home health care industry with quality, handcrafted lift chairs. Rich’s vision of Golden as a complete mobility solution provider became a reality in 1996 when he added power scooters and power wheelchairs to the lineup.

Today, Rich attributes the tremendous growth and success of the company to the continued hard work and determination of the employees, many of whom have been with Golden for a long time. The future is bright and with Rich’s vision and entrepreneurial spirit, it will become even brighter.

Junior Achievement provides programs to students teaching work readiness, entrepreneurship, and financial literacy.

For more information, visit:
https://www.juniorachievement.org/web/ja-nepa/business-hall-of-fame