A Pennsylvania Essential Business
As a home medical equipment manufacturer, Golden Technologies was fortunate to be deemed an essential business by the state of Pennsylvania and allowed to remain open through the COVID-19 pandemic. In order to protect its workers, Golden hired a special cleaning service to disinfect the factory and all facilities, added plastic barriers between each sewing machine operator, extended its production line so that all workers are at least six feet apart, and has maintained social distancing throughout its buildings. The company, however, did have its share of setbacks as many of its retailers were forced to close their doors and sales were down in mid-to-late March, and unfortunately, Golden had to reduce its staff.
But When The Going Gets Tough…The Tough Start Training!
Despite these challenges, the Golden team decided to make the most of this unprecedented situation and set forth with team-building training sessions on Zoom and social media. The team also made a dedicated effort to remain in constant communication with their retailers, providing them with free online social media training sessions, expert sales strategy advice from Bob Phibbs The Retail Doctor on how to re-open and train their retail staff to operate during these uncertain times, as well as online Service Tech Training.
A One-Of-A-Kind Team
Not only has our Golden team been working harder than ever to become more tech savvy and meet our sales goals, they also came closer together as a team. We prayed for one another’s family members and each other, shared personal stories and show-and-tells, held Zoom tie-wearing surprises, always encouraged and showed gratitude for one another, and even made and donated masks to the Geisinger Health system, local manufacturers, and many others in need across the country.
The COVID-19 Pandemic Made Our Company Stronger
Now that it seems the worst is over, Golden is thrilled to report that for the past few weeks, we have been exceeding our sales goals over last year and we have brought back most of our furloughed workers! Our dedicated team really stepped up and came together to emerge even stronger than we were before. We truly thank all of our retailers for their continued support and partnership—we are looking forward to an amazing Golden year ahead!